|
| Title |
Content |
Duration |
| Basic Business
Calculations |
- Presenting numeric information in graphs
- Calculating and interpreting the key financial ratios and
percentage variances
- The value of creditor discounts
- Breakeven analysis
- Margin of safety
- Working capital cycles
- Net present value
- Internal rate of return
- Interpreting share market ratios
|
2 days
|
| Description |
| This course is intended
for those whose education and past training has not equipped them with
the skills necessary to make, or interpret the results of, the basic
financial calculations that are a key part of business management
today. It takes learners through the rudiments of financial
calculations and enables them to understand the variables that affect
the results of the calculations. Through exercises and case studies
learners make the calculations that assist in the effective financial
management of any enterprise. |
| Title |
Content |
Duration |
| Customer Service |
- Defining excellent customer service
- Internal/external customers
- Identifying customer needs
- Saying no
- Handling unhappy customers
- Telephone etiquette
- Service standards
- Implementing the customer service action plan
- Conducting the customer satisfaction survey
|
2 days
|
| Description |
| This course begins by
identifying the difference between good service and excellent service
and demonstrates the need to strive for excellent customer service.
Learners are shown that the process of improving customer service
begins with identifying customer needs and using that understanding to
set objectives for service standards. Learners are provided with tools
to equip them to build better relationships with customers to enable
the achievement of the company’s objectives. Learners will also learn
how to create and implement a customer service action plan and will be
able to construct and undertake a customer satisfaction survey so that
progress towards objectives can be measured. |
| Title |
Content |
Duration |
| Effective Business
Presentations |
- The elements of communication
- Gaining self-confidence
- Overcoming the fear of presenting
- The confidence factor
- Introducing a speaker
- Organising the presentation
- Working with visual aids
- Involving the audience
|
3 days
|
| Description |
| Even experienced
presenters need to continually improve their ability to communicate,
persuade and listen to an audience (be it one or one hundred people).
This programme is designed for everyone that addresses groups, gives
sales presentations, or speaks at meetings or conferences. |
| Title |
Content |
Duration |
| Financial Literacy |
- How to budget
- Developing the savings habit
- Managing debt
- Avoiding the debt spiral
- Managing risks through insurance
|
Variable
|
| Description |
| This course is offered
to corporate clients that understand the benefits of a financially
literate workforce. It deals with the common financial problems that
workers typically face in our consumer society and assists them to
take charge of their financial situation and to prepare confidently
for a financially secure future. |
| Title |
Content |
Duration |
|
Finance for
Non-Financial Managers |
- Basic accounting principles
- Understanding income statements
- Understanding balance sheets
- Understanding cash flow statements
- Financial ratio analysis
- Working capital management
- Breakeven and sensitivity analysis
- Capital budgeting techniques
|
2 days
|
| Description |
| For many people,
finance is a closed book but this can negatively impact on their job
performance when some knowledge is necessary. This programme does not
try to make accountants of learners but, instead, presents the basics
of finance and financial reporting in a simple and logical manner that
helps learners gain an understanding of financial concepts. |
| Title |
Content |
Duration |
| Introduction to
Finance for Non-Financial People |
- Strategic planning
- Operational planning and budgeting
- Variance analysis
- Income statements
- Balance sheets
- Profitability
- Financial performance measurement
- Cash flow management – collecting on credit sales
- Shareholder value
|
2 days
|
| Description |
| Intended for people at
shop-floor or supervisory level, this course seeks to present the
basics of financial management in a fun and interactive way, avoiding
the use of financial jargon which can often create a barrier to
learning. There is very little theory presented in this course.
Instead, learners work in teams and compete in running a business
operation within a simulated business environment. The winning team is
the one that creates most value for shareholders during the duration
of the course. |
| Title |
Content |
Duration |
| Introduction to
Management |
- The process of management
- Planning
- Organising resources
- Activating the process
- Controlling the outcome
- Decision-making tools
- Effective communication
- Motivating personnel
- Delegation
- Improving the under-performer
|
3 days
|
| Description |
| This course is designed
to demonstrate the basics of management. Learners will identify the
key functions of a manager and acquire tools that will enable them to
perform these functions in any business environment. Learners will
also acquire the managerial skills that will enhance relationships
with subordinates in the company and enable them to play a meaningful
part in the achievement of company objectives. |
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